Lanopearl emphasizes on product testing to maintain the highest product quality as well as to assure our products meet customer’s needs exceptionally. Product test results will give us the guideline on how much customers satisfy with our products so we can consistently improve the quality standards.
Lanopearl exports the products to 15 countries across the region. As a result, we focus on the rigorous research in regards of cultural and climate change to ensure the products can suit and adapt to the different markets.
Anyone is invited to try Lanopearl’s most popular products and feedback us on how do you feel. Just simply follow our steps:-
Fill in the customer’s general questionnaire.
Conditions:-
Lanopearl can put your comments into the website if suitable.
Lanopearl might contact you for further focus group interview if found the case interesting ( we will give you a special gift).
Receive the sample for free product trial for two weeks.
Fill in the customer testimonials form and send to Lanopearl. We will send you the gift voucher.
Customer General Questionaire
All of your information is for the product development only. It will be kept confidentially
Section 1) Basic information.
Age
Under 25
25 – 34
35 – 44
45 – 54
55+
Gender
Male
Female
Nationality
Occupation
Income (Optional)
Skin type
Oily
Combination & Normal
Acne prone skin
Dry Skin
Sensitive skin
Sun damaged / Aging Skin
Specific Needs
Dryness
Lines/ Wrinkles
Dullness
Dehydration
Uneven texture
Sensitive Skin
Pimples / breakouts
Environmental Damage
Section 2) Brand
What is your favourite skin care brand?
Reason
Which brand that you are currently using?
Reason
Reason
Reason
What skin care product do you use? E.g. Cleanser …Ponds facial wash…………..
Cleanser
Toner
Moisturiser
Serum
Serum
Eye Cream
Sunscreen
Where do you shop for skin care products?
Department store
Super market
Discounted Department store (e.g. Priceline)
Souvenir/ tourist Shop
Duty Free / airport
Chemist Shop
Beauty Salon
Direct Sales
Online/ Internet
What price of face cream that you are willing to spend?
$ 5 - $ 10
$ 11 - $ 20
$ 21 - $ 30
$ 30 - $ 50
$ 50 - $ 80
$ 80 - $ 100
Do you change the face cream often? Why?
From 1 to 7 please rank the main reasons that make you continue using the product.
(1 is the 1st reason and 7th is the last reason)
Trustable Brand
Good Quality
Nice packaging
Good Price
Promotion
Good location/ easy to buy
My Family / friends
--- Thank you very much for your coordination. ---
