Discount 5-10% for volume buying from recommended retail
Maximum discount 15% for order over than $1000
Payment from Retail Customers
The best payment is cash in A$, US $, traveler cheque , Visa, Master ,Eftpos, Yen
We do not accept American Express, Diner , Thai Bath, Taiwan $
Always ask if they have Visa , It?s better than American Express
Credit card -always check the signature , if suspect please ask for passport or proof of ID
Always write your name on the back side of white slip
Must check exchange rate before telling the customers
Always receive payment before giving the products to customers
Always receive payment from customers one by one
Use calculator if need , you can make a mistake by using only your brain calculation
Do not discount $0.30, $0.50 because small money help the profit margin
How to handle group tour ? Thai or Chinese
Supervisor will inform staff before group arrive
Plan before who will sell what products
When group arrive - greeting with warm welcome
Introduced important products , speak loudly & clear
Find tour leader , ask them to sign tour details , give a gift & name card
Must follow price instruction, don?t change price without permission
Fast service & everybody must help, both Chinese & Thai Staff
If customers come more than one group , do not be shy to ask what company? Tour name? If customers ask why do we ask ? please tell them we need to keep record for MYOB account report
