End users complain about product allergy
When customers have problems with our products eg allergy, please ask customers
to fill in this form and Fax to us
Note : please recommend customers who have sensitive skin to use only our
sensitive skin rang to prevent the problems. For group tour - if the group
is between 20-30 person please ask if they have sensitive skin. Also, separate the sensitive
skin group. We ask them to wait until you finish explaining to the normal skin
group and later you can introduce Lanopearl sensitive products to this particular group.
List of sensitive skin product >Sensitive skin
Questionnaire for customers who have sensitive Skin?
Shop Name
Staff Name
Phone number
Section 1 : Personal Customer?s information
Name (Mr, Ms, Mrs)
Surname
Age
Occupation
Address
Phone number
Mobile Number
Email
Allergy experience
Food
Medicine or vitamins
Environment (e.g. Sun, cold weather or pollution)
Others
Skin care product
About products:
Why do use Lanopearl product?
How long have you been using Lanopearl product?
Have you ever experienced the allergy before using Lanopearl
product?
If yes, please specify
Which of Lanopearl product that you experience allergy?*
How long have you used the products until get allergy?
What's the allergic reaction?
Do you use Lanopearl products in conjunction with the other skin care products?
Customer's lifestyle :
Before getting allergy, have you recently changed your lifestyle?
1. Nutrition
Consume a lot of fat, junk, sweet or processed food
Rarely consume veggie or fruit
Others (Please specify)
2. Medicine
Take medicine (Please specify)
3. Lifestyle
Not enough sleep
Consume alcohol, wine, coffee regularly
During Period
Stress
Others (Please specify)
Lanopearl staff clearly explain to me so:
I want to exchange with the other Lanopearl products
